B.Ho started a discussion: Free CRM consultation to SMEs and micro-SMEs in Singapore
CRM, or Customer Relationship Management, is a company-wide business strategy designed to reduce costs and increase profitability by solidifying customer satisfaction, loyalty, and advocacy. True CRM brings together information from all data sources within an organization (and where appropriate, from outside the organization) to give one, holistic view of each customer in real time. This allows customer facing employees in such areas as sales, customer support, and marketing to make quick yet informed decisions on everything from cross-selling and upselling opportunities to target marketing strategies to competitive positioning tactics.
13 Emerging CRM Trends - http://www.cmswire.com/cms/customer-experience/forrester-customer-experience-management-and-13-emerging-crm-trends-014749.php
Comparison of CRM software - http://en.wikipedia.org/wiki/Comparison_of_CRM_systems
Finesoft CRM 15 day free trial - http://bit.ly/GAkKlE
If you find all that too much information and confusing, it’s much easier to make an appointment with us for free consultation. Call 8_ _ _ _ _ -or email aaa@yahoo.com
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